Announcing TheCustomer News
Rafer Weigel is a veteran of the broadcast news world so when he approached TheCustomer about co-producing a news magazine focused on the fast-changing world of customer engagement, we jumped at the chance.
TheCustomer News – Episode 1 from TheCustomer on Vimeo. 
Each show features a run-down of current headlines along with commentary from the experts and then one or two longer-form “deep dives” that unpack more complex issues. The idea being that we can speak to topics that need to be addressed quickly and then, by bringing in expert voices, we can also address topics that require a more nuanced view.
In this, our first episode, we talk through:
- The Big Four Go to Congress
- Delta’s Smart Move
- Customer Data & Trust
- Guest: Marc Shull, CEO of Mkt IQ
- Guest: David Eldridge, CEO of 3radical
- Guest: Mike Giambattista, CEO of TheCustomer
We’re in the process of mapping out future shows and building our guest lists so, in addition to announcing this exciting new project, we’re officially inviting you – our readers to consider participating.
Are you a technology or service provider with an important development or announcement you need to highlight? Are you a brand with an interesting and news-worthy story? Are you a subject-matter expert in loyalty, CX, data, technology or any of the other customer-engagement disciplines? Then we should probably be talking.
As of this announcement, TheCustomer reaches more than 100,000 people each month. TheCustomer News will be featured on, and promoted through all of our channels as well as those of our sponsors and media partners.
