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The CxO Report: The Road to Customerization

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See how stakeholders – the companies and the individual leaders within them – are navigating regulatory, technological, and relational challenges of the new customer dynamic.

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“Insightful. Eye-opening.”

We asked a series of questions to C-level leaders about what they see, what they face, and how they are dealing with the changes in the customer landscape.

Our hope is that their vision can provide you with clarity and guidance on your own path to customer engagement.

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Author

  • Mike Giambattista

    Mike founded TheCustomer (now Customerland) in 2019 as a place where all of the disciplines across the customer engagement spectrum could see what was happening on the other side of the silos. It’s since become a hub for CX, loyalty, data, technology and retail professionals to exchange recommendations and opinions, put forward ideas and build relationships.

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