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The CxO Report: The Road to Customerization VOCOFRAME

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Author

  • mike giambattista

    Mike Giambattista is Editor-in-Chief at Customerland, where his work focuses on “Customer Design” - building systems that use trust, agency, and human capacity to power durable economic outcomes. He has spent decades advising leaders on CX, loyalty, and growth, and now develops frameworks that help organizations design for people and sustainable performance.

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