Dark Mode Light Mode

Lyft gives loyalty members free Grubhub restaurant delivery

Ride-sharing service Lyft Inc LYFT will give its most loyal members free restaurant delivery from Grubhub Inc GRUB beginning Tuesday, a partnership that could hit their shared rival Uber Technologies Inc UBER.

The agreement may steer Lyft customers away from Uber Eats while driving more restaurant orders to Grubhub+, which provides free food delivery for its paying members.

Lyft’s VP of marketing, Heather Freeland, said in an interview that the partnership was “not about going head to head” with Uber, but simply intended to offer more benefits to Lyft Pink members who had asked for food delivery perks in a survey the company conducted.

Advertisement

“We haven’t discussed a deeper partnership at this point,” she said of Grubhub.

The deal comes as restaurant delivery has soared during the coronavirus pandemic and as competitors Uber, DoorDash and Postmates vie for market share.

However, ride services have plunged as the pandemic kept people home. While demand has recovered from rock bottom in April, rides remain down more than 50% from last year, Lyft said in August.

Larger rival Uber launched its food delivery business in 2016. Though the unit continues to lose money, revenue doubled in the second quarter of 2020 while ride demand plummeted.

Freeland said that in the last month, Lyft has seen “consistent recovery” of its core ride-sharing business as well as increasing interest in bicycle and scooter use.

Lyft executives throughout 2019 emphasized that they were not interested in food delivery but remained focused on transportation alone.

Chief Executive Logan Green in an August earnings call said Lyft was not working on a consumer-facing delivery service.

Neither Lyft nor Grubhub would disclose how many members they had in their loyalty programs. Grubhub, which owns Seamless in New York, is set to be acquired by Europe’s Just Eat Takeaway.com NV TKWY.AS.


This article originally appeared in Reuters.

Author

Keep Up to Date with the Most Important News

By pressing the Subscribe button, you confirm that you have read and are agreeing to our Privacy Policy and Terms of Use
Add a comment Add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Previous Post

444ignite Launches Ignite Consumer Intelligence Engine

Next Post

Quickchek and Paytronix Systems launch loyalty scheme

Advertisement

Subscribe to Customerland

Customer Enlightenment Delivered Directly to You.

    Get the latest insights, tips, and technologies to help you build and protect your customer estate.