Latest Posts
Transforming the Post-Purchase Experience in Luxury & Sustainability
The luxury industry is undergoing a seismic shift. Once defined by exclusivity, heritage, and generational ownership, luxury is…
March 12, 2025
KPMG: Tariffs Impacts and Navigating Retail Uncertainty
Guidance from KPMG’s Duleep Rodrigo Economic policy decisions, particularly those related to tariffs, are among the most disruptive…
AI in Retail: From Analytics to Autonomous Decision-Making
For those of us who’ve been watching the AI revolution unfold, the shift from analytics to autonomous decision-making…
Lost & Found Reimagined: How Boomerang Turns Customer Frustration into Brand Loyalty
For businesses in travel, sports, entertainment, and hospitality, the lost & found process has long been a necessary…
February 21, 2025
Seeing Through the Customer Lens for Enhanced Revenue
In today’s digital era, revenue operations—or RevOps—have transformed into a critical function for businesses looking to thrive amidst…
February 19, 2025
New Traceability Tools Are Transforming the Fight Against Supply Chain Human Rights Abuses
Governments worldwide are tightening regulations to combat forced labor, child exploitation, and environmental abuses, demanding that companies take…
February 10, 2025
Retailers’ Guide to the Upcoming Circular Economy Mandate
In the latest episode, we dive into one of the most important regulatory developments in years: the European…
December 4, 2024
The Intersection of Speed and Sustainability in Retail
Have you ever wondered why a simple purchase can turn into a logistical puzzle? Imagine buying five identical…
Why Strategic Churn Is Good for Your Bottom Line
If you have a subscription-based business, a concept that may seem counterintuitive at first glance is strategicchurn. Losing hard-won…
July 29, 2024
How Technology is Responding to the Wave of Overnight Stockouts
From makeup and skincare to phone cases and kitchen tools, products can quickly become overnight sensations thanks to…
Traceability is the New Front Line for Sustainable Retail
Multiple global regulations set to take effect in the coming years have made traceability an imperative for retailers…
Advanced Data Management for Modern Retail Supply Chains
We discuss the revolutionary “supply chain digital twin” technology powered by O9’s digital brain platform. Ever wondered how…
Traceability is Key to Protecting Human Rights in Supply Chains
Across the globe, a transformative wave is reshaping the landscape of international commerce. Nations and economic blocs worldwide…
Tackling Retail Supply Chain and Inventory Challenges in 2024
The year 2024 presents a unique set of challenges for retailers, particularly in supply chain management and inventory…
December 15, 2023
Cultivating Loyalty by Fixing Post-Purchase
"Because the acquisition cost is so high, it's about retention - retaining customers is not that easy."
How Solving a 65% Inventory Accuracy Rate Can Make You a Retail Hero
"In 1974 we figured out how to put a barcode on a product and here we are half a century later managing inventory the same way."
March 21, 2022
