Latest Posts
KPMG: Tariffs Impacts and Navigating Retail Uncertainty
Guidance from KPMG’s Duleep Rodrigo Economic policy decisions, particularly those related to tariffs, are among the most disruptive…
AI in Retail: From Analytics to Autonomous Decision-Making
For those of us who’ve been watching the AI revolution unfold, the shift from analytics to autonomous decision-making…
Seeing Through the Customer Lens for Enhanced Revenue
In today’s digital era, revenue operations—or RevOps—have transformed into a critical function for businesses looking to thrive amidst…
February 19, 2025
NRF 2025: How Tech is Changing the Customer Experience
Retail’s Big Show, hosted by NRF, is always a great event. It’s exciting to see what’s going on…
New Traceability Tools Are Transforming the Fight Against Supply Chain Human Rights Abuses
Governments worldwide are tightening regulations to combat forced labor, child exploitation, and environmental abuses, demanding that companies take…
February 10, 2025
Retail Media’s Rapid Growth Faces Familiar Challenges
The retail media landscape continues to grow at a breakneck pace, with brands increasingly shifting their budgets toward…
February 4, 2025
Enhancing Operations and Experience: How Trek and SOTI Innovate with Mobility Solutions
The partnership between SOTI, a global leader in mobility management, and Trek Bikes, a renowned manufacturer and distributor…
January 27, 2025
The Rise (and Further Rise) of Commerce Media Networks
In this episode of Customerland, we sit down with Eric Brackmann, VP of Commerce Media at Koddi, to…
December 11, 2024
Retailers’ Guide to the Upcoming Circular Economy Mandate
In the latest episode, we dive into one of the most important regulatory developments in years: the European…
December 4, 2024
The FTC’s Click-to-Cancel Rule: What Retailers Need to Know
The rules for subscription-based businesses are changing, thanks to recent updates from the U.S. Federal Trade Commission (FTC)…
Empowering Retail Performance with Human-Centric Technology
Recently I had the pleasure of sitting down with Scott Devlin, Chief Information Officer at The Vitamin Shoppe…
Bridging Physical and Digital with Cutting-Edge Strategies
What kind of music do you most like shopping to? Believe it or not, there’s a science to…
October 30, 2024
Why is Everyone Raising Subscription Prices?
In 2024, subscriptions are undergoing a notable shift: rising prices are becoming the norm rather than the exception.…
October 21, 2024
5 Lessons from Prime Day to Leverage for a Killer 2024 Finish
Prime Day is more than the biggest “holiday” sale in the soft summer season; it’s a chance for…
Implementing AI in Retail Marketing
You don’t have to look far to find a sweeping claim about how artificial intelligence (AI) is set…
Getting Authentic about Brand Authenticity
In recent years, the language of 'sustainability' has been co-opted by some brands in order to make themselves relevant.
The Penultimate Guide to Retail Brand Authenticity
As a marketer, how important is brand authenticity to consumers? TLDR:Brand authenticity is a crucial factor in influencing…
The Intersection of Speed and Sustainability in Retail
Have you ever wondered why a simple purchase can turn into a logistical puzzle? Imagine buying five identical…
Why Strategic Churn Is Good for Your Bottom Line
If you have a subscription-based business, a concept that may seem counterintuitive at first glance is strategicchurn. Losing hard-won…
July 29, 2024
Why Making it Easier for Subscribers to Cancel is a Winning Subscriptions Strategy
I recently came across an article titled “Subscriptions are hard to cancel and easy to forget by design”…
How Technology is Responding to the Wave of Overnight Stockouts
From makeup and skincare to phone cases and kitchen tools, products can quickly become overnight sensations thanks to…
Decoding Female Shopper Dynamics: Insights from the SheShops Report
In this episode of Customerland, we explore the newly released SheShops Report, which sheds light on the significant…
Passikoff: The Great (Brand) Pyramid
We deal with all kinds of pyramids in life. As kids we had one of those front-of-the-school-room Food…
The Second Generation of E-commerce: A New Era of Trust and Authenticity
If counterfeiting were a country, it would rank as the world’s tenth-largest economy, even surpassing Canada’s GDP. According…
June 28, 2024
Snack50 Consumer Shifts + news from PegaWorld
Today something a little different. First I sat down with Hunter Thurman, who’s founder and CEO of Alpha…
Traceability is the New Front Line for Sustainable Retail
Multiple global regulations set to take effect in the coming years have made traceability an imperative for retailers…
Advanced Data Management for Modern Retail Supply Chains
We discuss the revolutionary “supply chain digital twin” technology powered by O9’s digital brain platform. Ever wondered how…
Transforming Commerce with Unified Data Solutions
Curious about the future of commerce in a world where digital and physical blend seamlessly? Join us as…
Strategic Synergies That Reshape Consumer Engagement
Join us as we sit down with David Slavick to explore the world of partnership innovation in business.…
How AI Is Changing the Returns Experience
Nobody likes returns. They’re expensive for ecommerce retailers, a vector for fraud, and an environmental mess. Unfortunately, returns…
Navigating the Convergence of AI, Ethics, and Retail Engagement
In this episode, Sara Richter, CMO at Emarsys SAP, discusses the evolving role of AI in retail marketing.…
Personalizing Loyalty: The TRIFFT Way to Forge Community & Retention
Ever wondered what it takes to cultivate a loyal customer base that feels more like a community? Jakub…
Omnichannel Hybrid Retail: Five Steps to a Competitive Edge
Retailers that can connect their personnel and retail stores to digital commerce in real time can significantly increase conversion rates. And although technology is crucial, employees still matter the most.
Transforming Retail Strategies Through Generative AI
Join us for an insightful conversation with Matt Hopkins from Board International as we discuss the evolving landscape of retail…
February 21, 2024
When to Upgrade Your Retail Technology
From our ongoing discussions with both retail technology providers and users, here are some of the top considerations…
Tackling Retail Supply Chain and Inventory Challenges in 2024
The year 2024 presents a unique set of challenges for retailers, particularly in supply chain management and inventory…
December 15, 2023
The Retail Technology Imperatives for 2024
Companies who embrace these retail technology imperatives will set the benchmark for excellence in the years to come.…
December 12, 2023
Passikoff: How to make your brand “happen”
There’s a big difference between what consumers expect and what they see brands delivering. When it comes to…
Passikoff: Will the Real Black Friday Please Stand Up?
Black Friday is coming. It’s this week. That’s the real Black Friday, I’m talking about. I want to…
November 20, 2023
Spencer Kaiboom on Building Pollen and Revolutionizing Retail
Hear how Pollen is revolutionizing the retail industry by integrating technology to create efficiencies among existing middle-mile companies.…
Getting Authentic about Brand Authenticity
In recent years, the language of 'sustainability' has been co-opted by some brands in order to make themselves relevant.
Exploring the Next Frontier of Retail
Welcome to the world of loyalty marketing, where data drives decisions and personalization is key. In this episode,…
September 6, 2023
The Great DMP Misfire: Redefining Success in Retail Advertising
Rewind to the early days of the internet, when cookies—those little crumbs of code embedded in browsers that…
Unpacking the Psychology of Snacking
The neuroscience-driven team at Alpha-Diver recently released the “Snack 50 Psych-Pulse” – the first comprehensive measure of the…
Unpacking Transparency & Trust in Today’s AI Models
What happens when you lead with trust? Unravel the mysteries of AI as we enter the world of…
Customerland Ep 11: Accelerating into Retail Media Networks
Amperity is, at its core, a CDP. But as I suspected, and as Matt Hallett, their head of…
Passikoff: What’s So Good About Brand Innovation?
If you, like Steve Jobs, want to “put a ding in the universe,” think innovation. That’s the way…
Customerland EP 6 – Achieving Peak Personalization
Somewhere in-between none and way-too-much lies the perfect balance – threshold, if you will, of how much personalization…
Customerland Ep 7 – Innovating in Retail Managed Services
Mike Tippets is VP of Enterprise Marketing at Hughes Network Systems. We had the pleasure of meeting with…
Retail Trends to Watch during 2023 Sector Revamp
Jana Boone, SVP of Marketing at Bottle Rocket delves into the key trends which will shape the retail…
