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TheCustomer Quick-Take: 3/29/23
In this week’s edition of the QT – Have you ever seen such a frenzy over technology like…
TheCustomer Quick-Take: 3/23/23
In this week’s edition of the Quick-Take: When was the last time you weren’t surprised when you took…
TheCustomer Quick-Take: 3/8/23
In today’s edition of TheCustomer Quick-Take: Thinking about doing personalization well, Looking for loyalty in all the wrong…
TheCustomer Quick-Take: 3/1/23
In today’s edition of TheCustomer Quick-Take: Correct me if I’m wrong here but wouldn’t you want to know…
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TheCustomer Quick-Take: 2/21/23
In today’s edition of TheCustomer QT: 10 reasons why you need to keep investing in your personalization efforts, and a…
TheCustomer Quick-Take: 2/16/23
A note from the Editor – How can you expect to exceed customer expectations if you don’t have…
TheCustomer Quick-Take: 2/14/23
In today’s edition of the QT: Marketers taking their eye(s) off the ball, what the Bing/ChatGPT mashup really…
TheCustomer Quick-Take: 2/9/23
In today’s edition of TheCustomer Quick-Take: Paying closer attention to loyalty (twice), how to not get hung up…
TheCustomer Quick-Take: 2/7/23
Technically, we’re past the season of forecasts & prognostications but IDC’s “Future of CX” list is unusually meaty…
TheCustomer Quick-Take: 2/2/23
Editor’s Note: In today’s edition of the QT: Fixing the personalization / privacy paradox, the path to CMO…
TheCustomer Quick-Take: 1/30/23
Editor’s Note: It isn’t so much what you say as how you say it. Don’t believe me? Today’s edition of the Quick-take finds…
TheCustomer Quick-Take: 1/26/23
Editor’s Note: In case you missed the news, it’s Data Privacy Week. See why we’re making such a…
TheCustomer Quick-Take: 1/24/23
In Defense of Defense. In today’s edition of TheCustomer Quick-Take: You say tomato, I say tomahto. Is it…
TheCustomer Quick-Take: 1/19/23
From the Editor – Lots of feelings in today’s edition of the Quick-Take: We lead off with some…
TheCustomer Quick-Take: 1/17/23
From the Editor – It’s been a hectic couple of days but that’s what trying to cover 900…
TheCustomer Quick-Take: 1/12/23
From the Editor – It’s inevitable that after a few years of monitoring this space, you would start…
TheCustomer Quick-Take: 1/10/23
From the Editor –In todays’ QT – Meta finds out how sharp GDPR’s teeth are (there’s a lesson…
TheCustomer Quick-Take: 1/5/23
From the Editor –In today’s Customer Quick-Take – we’re back with a tighter, more focused curation of the…
TheCustomer Quick-Take: 1/3/23
From the Editor –After a much-longer-than-anticipated hiatus the QT newsletter is back! (There’s a whole story there) A…
TheCustomer Quick-Take: 2/22/22
In the latest edition of TheCustomer Quick-Take: California targets loyalty, the cost of bad CX, consumers just want…
TheCustomer Quick-Take: January 19, 2022
In this edition of TheCustomer Quick-Take – 4 big reasons enterprises are focusing on CX, 2 big data…
TheCustomer Quick-Take: January 12, 2022
In this edition of TheCustomer Quick-Take: Finding the fine line on consent forms, 3 reasons to think beyond…
TheCustomer Quick-Take: January 5, 2022
In this new year’s edition of TheCustomer Quick-Take: Underestimating the power of empathy (twice), what it takes to…
TheCustomer Quick-Take: December 1, 2021
In this edition of TheCustomer Quick-Take: Crypto takes one more tiny step toward mainstream, Fashion retailers need to…
TheCustomer Quick-Take: December 1, 2021
In this edition of TheCustomer Quick-Take: Crypto takes one more tiny step toward mainstream, Fashion retailers need to…
TheCustomer Quick-Take: November 24, 2021
TheCustomer Quick-Take Refresh. Back from a brief hiatus, having literally piles of news & developments to sift through,…
TheCustomer Quick-Take: November 2, 2021
In the latest edition of TheCustomer Quick-Take: Paying attention to culture is paying off, The downside of more…
TheCustomer Quick-Take: October 26, 2021
In the latest edition of TheCustomer Quick-Take: Would you still be loyal if you couldn’t know your rewards?,…
TheCustomer Quick-Take: October 12, 2021
In this edition of TheCustomer Quick-Take: Evidence that convenience isn’t all that, Where to put your digital transformation…
TheCustomer Quick-Take: October 6, 2021
In this edition of TheCustomer Quick-Take: CMOs get vindicated, the rise of the belief-driven consumer, there’s a LOT…
TheCustomer Quick-Take: September 29, 2021
In this edition of the Quick-Take: Omnichannel’s ever-presence, B2B How-to, Travel’s magic pill, Be on the lookout for…
TheCustomer Quick-Take: September 22, 2021
In this edition of TheCustomer Quick-Take: Next-level personalization, martech disfunction, improving customer satisfaction, and where to spend your…
TheCustomer Quick-Take: September 15, 2021
In this edition of the Quick-Take: CX is literally everything, don’t be that CMO, data science D.E.& I.,…
TheCustomer Quick-Take: September 7, 2021
In the latest edition of TheCustomer Quick-Take: Some surprising stats to help guide your customer strategies, Expanding your…
The Quick-Take: September 1, 2021
Here’s what we think you should know this week: Gen Z’s brand affinity isn’t, the CMO wish-list, China…
TheCustomer QT – August 25, 2021
In the latest edition of TheCustomer Quick-Take: Paying attention to the coming Org Chart shifts, Delivering self-serve tech…
Customer Strategy Quick-Takes: August 17, 2021
In the latest edition of the Quick-Takes: CMOs reporting up to their CXOs, empirical proof of the value…
TheCustomer QT – August 10, 2021
In the latest edition of TheCustomer QT: Taking comfort in failed digital transformation (you’re not alone), Chances are…
TheCustomer QT – August 3, 2021
In the latest edition of TheCustomer QT: Privacy pays off, editable stacks are here, the limitations of big…
TheCustomer QT – July 27, 2021
In today’s edition of TheCustomer QT: On the edge of data privacy hell, how to keep good employees,…
TheCustomer QT – July 20, 2021
Things we think you should be aware of (the latest edition of TheCustomer QT): Still solving for solid data…
TheCustomer QT – July 13, 2021
In this week’s edition of TheCustomer QT: Deep in the data privacy weeds, Why is your customer crying,…
TheCustomer QT – July 6, 2021
In this week’s installment of TheCustomer QT – The problem and the fix for CX, Honesty & empathy…
TheCustomer QT – June 29, 2021
In the latest edition of TheCustomer QT: Consumer expectations unexpected shifts, better metrics, the marketing talent gap, and…
TheCustomer QT – June 22, 2021
In the latest edition of TheCustomer QT: Re-shaping email, Customer data efficiencies, CX leaders’ purchase priorities, and a…
TheCustomer QT – June 15, 2021
In the latest edition of TheCustomer QT – Marketers’ struggles and our responses, What does ‘trust’ mean to…
TheCustomer QT – June 8, 2021
TheCustomer QT is our super-surfable weekly roundup of the important news, facts and opinion driving customer strategy and…
TheCustomer QT – June 1, 2021
In the latest edition of TheCustomer QT: Baby steps toward a national data privacy policy, HIPPAA only works…
TheCustomer QT – May 25, 2021
Chunkier. You may have noticed that today’s edition of theCustomer QT has fewer entries than normal. That’s partially…
TheCustomer QT – May 18, 2021
The quickest way to get to the critical stuff – here is what’s happening in this week’s TheCustomer…