Newsletters

In the latest edition of TheCustomer Quick-Take: California targets loyalty, the cost of bad CX, consumers just want…

In this edition of TheCustomer Quick-Take – 4 big reasons enterprises are focusing on CX, 2 big data…

In this edition of TheCustomer Quick-Take:  Finding the fine line on consent forms, 3 reasons to think beyond…

In this new year’s edition of TheCustomer Quick-Take: Underestimating the power of empathy (twice), what it takes to…

In this edition of TheCustomer Quick-Take: Crypto takes one more tiny step toward mainstream, Fashion retailers need to…

In this edition of TheCustomer Quick-Take: Crypto takes one more tiny step toward mainstream, Fashion retailers need to…

TheCustomer Quick-Take Refresh. Back from a brief hiatus, having literally piles of news & developments to sift through,…

In the latest edition of TheCustomer Quick-Take: Paying attention to culture is paying off, The downside of more…

In the latest edition of TheCustomer Quick-Take: Would you still be loyal if you couldn’t know your rewards?,…

In this edition of TheCustomer Quick-Take: Evidence that convenience isn’t all that, Where to put your digital transformation…

In this edition of TheCustomer Quick-Take:  CMOs get vindicated, the rise of the belief-driven consumer, there’s a LOT…

In this edition of the Quick-Take: Omnichannel’s ever-presence, B2B How-to, Travel’s magic pill, Be on the lookout for…

In this edition of TheCustomer Quick-Take: Next-level personalization, martech disfunction, improving customer satisfaction, and where to spend your…

In the latest edition of TheCustomer Quick-Take: Some surprising stats to help guide your customer strategies, Expanding your…

Here’s what we think you should know this week: Gen Z’s brand affinity isn’t, the CMO wish-list, China…

In the latest edition of TheCustomer Quick-Take: Paying attention to the coming Org Chart shifts, Delivering self-serve tech…

In the latest edition of the Quick-Takes: CMOs reporting up to their CXOs, empirical proof of the value…

In the latest edition of TheCustomer QT: Taking comfort in failed digital transformation (you’re not alone), Chances are…

In the latest edition of TheCustomer QT: Privacy pays off, editable stacks are here, the limitations of big…

In today’s edition of TheCustomer QT: On the edge of data privacy hell, how to keep good employees,…

Things we think you should be aware of (the latest edition of TheCustomer QT): Still solving for solid data…

In this week’s edition of TheCustomer QT:  Deep in the data privacy weeds, Why is your customer crying,…

In this week’s installment of TheCustomer QT – The problem and the fix for CX, Honesty & empathy…

In the latest edition of TheCustomer QT:  Consumer expectations unexpected shifts, better metrics, the marketing talent gap, and…

In the latest edition of TheCustomer QT:  Re-shaping email, Customer data efficiencies, CX leaders’ purchase priorities, and a…

In the latest edition of TheCustomer QT – Marketers’ struggles and our responses, What does ‘trust’ mean to…

TheCustomer QT is our super-surfable weekly roundup of the important news, facts and opinion driving customer strategy and…

In the latest edition of TheCustomer QT:  Baby steps toward a national data privacy policy, HIPPAA only works…

Chunkier. You may have noticed that today’s edition of theCustomer QT has fewer entries than normal.  That’s partially…

The quickest way to get to the critical stuff – here is what’s happening in this week’s TheCustomer…

Quick. Critical.  This week’s TheCustomer QT covers the latest news on CMO tenure, reasoning with data, support for…