Latest Posts
Open Banking and the Future of Rewards
Ever wondered how the world of open banking is revolutionizing rewards and incentives? Join me and open banking…
Creating Sustainable Loyalty in the Age of Climate Consciousness
Can sustainable customer loyalty truly exist in the airline industry? Join us for a captivating conversation with a…
Customerland Ep 12: How to Grow Your Business Like a Weed
What is it about some business that seem to transcend the “normal” trajectory of growth and end up…
Cutting Through the Metaverse Hype
The barriers to mainstream metaverse adoption and the key opportunities and challenges it presents. The metaverse is an…
March 21, 2023
Augmented Reality- What Marketers Need to Know Now
Marketers need to come to grips with the fast evolving digital world – augmented reality, virtual reality, mixed…
Four Trends Challenging Brands in the Evolving Digital Marketing Ecosystem
It seems that every day we witness the emergence of new disruptive forces that challenge our personal, economic,…
December 12, 2022
The Brand Switching Scramble: Chaos is Breeding Lots of Opportunity
Facilitated by an unprepared supply chain, store closures, and economic turmoil, the scale of brand switching in 2020 has been extraordinary.
August 18, 2020
What Customer Data Should You Be Paying Attention To?
With all the nomenclatures for types of customer data floating around, are marketers getting hung up on the wrong thing?
Guidance Through the New Customer Landscape
The CxO Report: The Road to Customerization is a compiled series of conversations we had with C-level leaders about their trials and victories as they forge new pathways into customer engagement.
