Latest Posts
Ensuring System Resilience in the Rapidly Evolving World of Digital Payments
In recent years, digital payment methods have rapidly overtaken traditional cash transactions in major global economies, reflecting shifts…
January 10, 2025
Snack50 Consumer Shifts + news from PegaWorld
Today something a little different. First I sat down with Hunter Thurman, who’s founder and CEO of Alpha…
The Retail Technology Imperatives for 2024
Companies who embrace these retail technology imperatives will set the benchmark for excellence in the years to come.…
December 12, 2023
Digital Transformation doesn’t have to be a Painful Journey
The journey toward digital transformation and a more data mature company is continuous.
Digital Experiences Prevail, Even in Unexpected Industries
Before the COVID-19 pandemic, customers expected to walk into a physical location for many of their needs, whether…
Realizing the Value of Composable Architecture
Companies are moving to composable applications for performance and best-of-breed features, but without proper design they can be…
4 Digital Transformation Trends To Pay Attention To
The pandemic propelled many businesses to adopt digital technologies faster than ever before. While the immediate rush to…
April 27, 2023
What’s New in B2B Marketing for 2023
Here’s a round-up of new ideas and trends I’m seeing in B2B marketing, to help us plan for…
February 17, 2023
Survey Finds Marketers Use Just 42% of Their Martech Stack
The 16 percentage point drop in overall martech utilization in the past two years can be attributed to a significant amount of overlap among marketing technology solutions.
November 23, 2022
Q&A with Worldline’s Simone Lavicka
In today’s world, merchants, brands & consumers are inextricably linked leading to a growth in demand and confidence in ecommerce.
December 2, 2021
Straightening the Path to Digital Transformation: Chris Kronenthal of FreedomPay
"I think they finally understood what those in the service industry understood, which is it's actually this horizontal journey."
Is Your Marketing Dashboard the Chevy Nova of Analytics?
Let’s make this simple. Anything that delivers “what” data, but not “why” insights is not doing its full job and should be discontinued.
The Pandemic is Not Driving Digital Transformation
All the discussions about the increase in digital transformation are a result of companies reacting to the demands of your customer.
February 19, 2021
Digital transformation mistakes to avoid in 2021
If you’re too busy chasing down product gaps and escalations, you’ll create barriers to a successful digital transformation and will be vulnerable to an unforgiving market.
January 25, 2021
Don’t Leave Your Enterprise Transformation to Chance
Don't leave change to chance. Transformational initiatives are enterprise initiatives and require a significant amount of bandwidth to be successful.
October 28, 2020
Fire Drills – Why Typical Responses to Corporate Debacles Don’t Actually Put Out Fires
In my career of pattern-spotting and righting corporations, there are key behaviors to look out for when trying to improve your company's success record for growth and change.
October 22, 2020
After 30 Years Fixing Doomed Enterprise Projects, This Is What I Found
I've now spent over thirty years in and out of roles that are about fixing what's broken in global businesses. From Fortune 500s to startups, I've seen it all. As I look back over my notes from these experiences, a number of very important things pop out.
October 14, 2020
How Do You Create Customer Trust?
We asked a group of seasoned executives what it takes to create healthy, functional customer trust at enterprise levels and then we compiled and edited that conversation into what we’re calling the CxO Report Deep Dive: Trust and Transparency
Leading in a Time of Upheaval
What are you doing to get ready for the inevitable bounce-back? Michael Fisher offers some critical guidance for leaders during this time of crisis.
How FreedomPay Became a 20-Year Overnight Success
FreedomPay didn't just don't show up with a checkbook and was suddenly operating with this kind of complexity at this kind of scale.
