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iSeatz Poised for Growth with Strategic Leadership Additions and Product Innovations
iSeatz is making bold moves to reinforce its position as a leader in travel technology. The company’s announcement…
December 12, 2024
First Insight Expands Partnership with Marks & Spencer
First Insight, a global leader in Voice of the Customer retail solutions, is expanding its partnership with Marks &…
December 11, 2024
Verint’s CX/EX Scoring Bot Could be a Game-Changer for Contact Centers
Verint has upped the ante with its new CX/EX Scoring Bot. This AI-powered tool promises to deliver real-time…
The Loyalty Personalities Quiz: A Nifty Tool for Modern Loyalty Strategy
From an analyst’s perspective, Annex Cloud‘s recently introduced Loyalty Personalities Quiz represents an intriguing approach to enhancing customer…
November 26, 2024
Revenue organizations using AI in 2024 reported 29 percent higher sales growth than their peers
SAN FRANCISCO and DANA POINT, CA, November 21, 2024: Gong, the revenue AI company, shared the results of its…
November 21, 2024
Koddi Launches Academy to Help Marketers Leverage Commerce Media
Koddi, the leading retail and commerce media technology for enterprises, announced the launch of the Koddi Academy, a…
November 20, 2024
Verint Named a Market Leader for ‘Contact Center Advanced’
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was named a market leader by ISG Research in…
November 1, 2024
Pega Unveils Infinity 24.2: Supercharging AI and Workflow Automation
Pega to deploy sweeping GenAI enhancements to core product suite Pegasystems Inc. (NASDAQ: PEGA), a leader in enterprise…
October 29, 2024
SurveyMonkey launches advanced analysis capabilities
New analysis and reporting features including multi-survey analysis, interactive dashboards, refreshed data visualizations, and modern UX unleash the…
October 10, 2024
Verint Shifts to Immediate Business Outcomes
Expands Contact Center Analytics with New Tools to Speed Up Decision-Making In the world of customer service, data…
September 25, 2024
SurveyMonkey adds payments with PayPal integration
Users can now collect payments through PayPal, at no additional fee SurveyMonkey, the global leader in online surveys…
August 20, 2024
Lyse Moves to the Cloud with CSG to Enhance Mobile CX
Lyse , one of Norway’s largest energy and telecommunication companies, is a pioneer in customer-focused innovation. To wow customers…
August 7, 2024
SurveyMonkey announces SurveyMonkey for CX
The all-in-one SurveyMonkey for CX offering includes a native Salesforce integration, multichannel feedback collection tools, and industry-leading survey…
July 30, 2024
23rd Annual Survey of the Most Patriotic Brands in America
Brand Keys 23rd annual Most Patriotic Brands survey has identified 2024’s top 50 American brands consumers feel best embody the value…
June 10, 2024
SAP Unveils Groundbreaking AI Innovations at SAP Sapphire 2024
At the annual SAP Sapphire conference, SAP revealed a series of generative AI advancements and strategic partnerships poised…
June 4, 2024
SAP Announces New Commerce Cloud Payment Solution
WALLDORF — SAP SE (NYSE: SAP) today announced a new composable payment solution to help retailers stay ahead of changing customer…
March 14, 2024
CSG Premieres State of the Customer Experience 2024 Report
CSG® (NASDAQ: CSGS), a leading SaaS platform company helping brands make ordinary customer and employee experiences extraordinary, today released The…
March 8, 2024
2024 Travel Loyalty Outlook Report Uncovers Changing Consumer Sentiment around Travel Priorities
The new report from arrivia explores how consumer attitudes toward travel have evolved since 2021, alongside travel brand…
February 15, 2024
iSeatz Unveils 2024 Loyalty Trends Report
New study reveals key trends impacting travel loyalty programs, shifting consumer habits, and opportunities for brands navigating the…
February 9, 2024
Loyyal and Finfare join forces to redefine Loyalty Rewards with innovative Payment-Linked Solutions
Loyyal and Finfare have forged a strategic alliance aimed at seamlessly integrating best in class Payment Linked Offers…
January 29, 2024
Pega Introduces New Generative AI Assistant
CAMBRIDGE, Mass – January 24, 2024 – Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider,…
January 24, 2024
Glean Report Finds That IT Teams Are Increasing Budgets to Deploy Generative AI at All Costs
Budget for Generative AI Tools Will Nearly Triple Between 2023 and 2025 For the last year, the vast…
January 23, 2024
Brand Loyalty Juggernauts Exert Overwhelming Category Dominance
NEW YORK, NY, January 22, 2024 – Brand Keys (www.brandkeys.com), the global leader in loyalty and customer engagement, released its…
January 22, 2024
Eagle Eye Unveils EagleAI, an AI-Powered Data Science Solution Designed for Retail
Eagle Eye, the leading SaaS business that executes loyalty, personalised promotions and omnichannel marketing solutions for retail, travel…
January 11, 2024
72% of shoppers stay loyal to retailers that offer free returns
Research from SAP Emarsys Customer Engagement examines the future of shopping and how retailers can limit returns without…
January 11, 2024
Alida Announces Efrem Ainsley as New CEO
Alida, the leader in community-centered experience research, today announced that Efrem Ainsley has been appointed as Chief Executive…
January 9, 2024
New report hints at higher travel volumes and opportunities for travel loyalty programs
American consumers intend to travel more in 2024, but that doesn’t mean rising travel prices and the increased…
December 13, 2023
2024 Travel Trends Explored in New iSeatz Report
iSeatz, a leading provider of travel loyalty technology solutions for major airline, hotel, and financial services companies, has…
December 7, 2023
Jean-Matthieu Schertzer Named Chief Artificial Intelligence Officer of Untie Nots, Part of the Eagle Eye Group
Untie Nots, part of the Eagle Eye Group and the leading SaaS business that develops highly personalised, profitable and gamified…
December 7, 2023
New Verint Research Underscores the Need for Customer Experience Automation
As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key…
November 1, 2023
Blackhawk Network Announces Integration with Salesforce
Blackhawk Network customers can now benefit from innovative digital rewards technology to deliver hyper-targeted engagement and drive customer…
October 19, 2023
Loyalty Landslide: US Consumers Demand More as Loyalty Declines
The SAP Emarsys Customer Loyalty Index 2023 reveals that US brand loyalty is falling fastest globally Empowering loyalty through value…
October 17, 2023
Aragon Research Positions Gryphon.ai as a Leader in Enterprise Coaching
Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, today announced it has been positioned by Aragon Research, Inc. in…
October 12, 2023
SurveyMonkey Launches SurveyMonkey Forms
New offering includes a powerful, intuitive form solution, a collection of app integrations, and customizable templates for event…
September 26, 2023
CRM Survey Shows CRM Evolving to ‘Customer Personal Assistant’
A new survey shows organizations are demanding more from their Customer Relationship Management (CRM) investments to meet modern-day…
September 20, 2023
Amit Prakash Joins SurveyMonkey as Chief Marketing Officer
SurveyMonkey, a global leader in online surveys and forms, today announced Amit Prakash has joined the company as…
September 18, 2023
BeCause Partners with Booking.com
BeCause, a startup enterprise software company transforming how the hospitality, travel, and tourism industries manage their sustainability data,…
July 25, 2023
8×8 Launches New Technology Partner Ecosystem
8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced the 8×8 Technology Partner Ecosystem, a new program that…
July 13, 2023
Gatorade, Starbucks Frappuccino and Lipton Take Top Spots in the “Bev50” Psych-Pulse Brand Strength Index”
The most popular of 50 leading beverage brands in the U.S. are Gatorade, Starbucks Frappuccino and Lipton teas,…
June 26, 2023
Palace Resorts Selects Amperity to Fuel First-Party Data Strategy
Palace Resorts, an all-inclusive vacation provider with properties in Mexico and Jamaica, announced it selected Amperity, the leading enterprise…
June 20, 2023
22nd Annual Most Patriotic Brands in America Survey
Jeep, Disney, Ford, Coke, and Levi Strauss Take Top Spots. 71% Think Patriotism Is ‘Extremely’ or ‘Very’ Important
June 20, 2023
Verint Enterprise Experience Management Unifies Unstructured Data Across the Enterprise
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today introduced Verint Enterprise Experience Management (XM) which…
June 13, 2023
Verint Empowers Contact Center Users with Engagement Data Insights
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today launched Verint Engagement Data InsightsTM providing…
June 13, 2023
Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today introduced more Verint Da VinciTM AI…
June 13, 2023
Verint Launches Open CCaaS Platform Offering Freedom and Flexibility to Future Proof the Contact Center
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (Nasdaq: VRNT), The Customer Engagement CompanyTM, powering 85 percent of the Fortune…
June 13, 2023
State of Loyalty: 2023 Hospitality Rewards Report – iSeatz
iSeatz, a leading provider of travel loyalty technology and digital commerce solutions for travel and lifestyle brands, including Amex,…
June 12, 2023
Forever 21 Selects Amperity to Accelerate First-Party Data Strategy
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, today announced Forever 21 has selected Amperity as the…
June 6, 2023
20th Annual Most Innovative Brands Survey
Brands named for the first time by consumers took nearly forty percent (38%) of the top-50 spots in…
June 5, 2023
Allant Group Launches Audience Management Platform+ (AMP+)
Allant Group LLC, a data-driven journey orchestration solution provider, and a VntCap Technologies LLC company, is pleased to…
June 1, 2023
AI Startup BeCause Advances Tourism Sustainability Practices
BeCause, the trailblazing startup transforming how the hospitality, travel, and tourism industries manage their sustainability data, has announced…
May 31, 2023
