Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced Big Lots has selected Medallia Experience Cloud to curate a unified view of their physical, digital and omni-channel journeys to consistently delight their customers.

“We are proud to be selected by Big Lots as their Experience Management partner. Their well-known strengths in merchandising, purchasing and location selection combined with their passion for their customer and employee satisfaction, position them uniquely in the discount retail sector”

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Big Lots, a discount retailer operating more than 1,400 stores in 47 states, is looking to Medallia to identify and eliminate points of friction in the customer journey in real-time and ensure consistent employee training to drive customer loyalty.

“We are proud to be selected by Big Lots as their Experience Management partner. Their well-known strengths in merchandising, purchasing and location selection combined with their passion for their customer and employee satisfaction, position them uniquely in the discount retail sector,” said Leslie Stretch, president and CEO of Medallia.

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About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com

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