What happens when you put 5 (or 6) Customer Engagement Pros together in the same room?
We call it TheCustomer Roundtable.
One of the greatest aspects of this job is the fact that we get to interact with some of the smartest people in business on a fairly regular basis. If you weren’t aware, over the past several months we’ve been hosting roundtable discussions with some of those people, taking on a chunky swath of topics related to customer engagement. Our guests have been, variously, company CEOs, Presidents, VPs, strategists, evangelists, consultants, advisors, technology and service providers and pretty much everyone in between. These discussions, over time, have begun to engender other healthy conversations around our space, and are starting to elevate the broader discourse to be more inclusive, more open, and even more vulnerable on themes that we know we’re all dealing with, but may have been uncomfortable talking about. 
Today we’re pulling out 5 of our top roundtable discussions so that 1) you can get a feel for what’s happening in other parts of this space, 2) you can know that you are not alone in your pursuits and that there is help out there if you look for it (you may have just found it), and 3) you can add your voice, perspective, and opinion to one of the upcoming TheCustomer roundtable discussions. Consider yourself invited.
Roundtable: Solving for Travel Industry Loyalty
Rafer, Mike and special guests Henry Harteveldt, President of Atmosphere Research, Carl Doty, Principal at Atlaas, and Dave Frankland, Principal at Atlaas, discuss Travel Industry Loyalty, how the pandemic has changed member expectations and how brands need to adjust to the new paradigms. You can find the original post here.
Roundtable: CX, AI & Privacy
Rafer and guests Riaz Raihan, President of Alida, Sweeney Williams, Vice President of Security, Privacy & Compliance at Alida, Carl Doty, Principal at Atlaas, and Mike Giambattista, CEO of TheCustomer, discuss hurdles and the solutions to running successful CX programs within the context of today’s empowered, entitled consumer. Find the original post here.
Roundtable: Deploying CX at Established Brands
Rafer Weigel and his guests discuss how to navigate the complexities of deploying modern CX within the context of established brands. – Sam Stern, Senior Manager CX at NewBalance – Mike Giambattista, Publisher at TheCustomer – Carl Doty, Principal at Atlaas – Dave Frankland, Principal at Atlaas. Find the original post here.
Roundtable: Closing the Customer Expectation Gap
Roundtable Discussion Hosts: Rafer Weigel and Mike Giambattista Special Guests: Chris McGreal, Co-Founder at Cordial, Carl Doty, Principal at Atlaas, Dave Frankland, Principal at Atlaas. You can see the original post here.
Roundtable: CX and the Entitled Consumer
Hosts: Rafer Weigel & Mike Giambattista. Special Guests: Brian Rants, Sr. Strategist and Evangelist at Cordial, Carl Doty, Principal at Atlaas, Dave Frankland, Principal at Atlaas. See the original post here.
Photo by Luca Bravo on Unsplash .
