How Website Analytics Grew Up – and Started Solving Real Problems
Lessons from our conversation with Dave Anderson, VP of Product Marketing at Contentsquare Every company claims to care…... Read more.
What Really Builds Customer Loyalty? A Conversation with Hope Neiman of Tillster
Editor’s Note: Sometimes these conversations become so interesting so quickly that we end up deep into the topics…... Read more.
Data Quality Is Dead. Long Live Composability.
For decades, marketers have equated “data quality” with cleanliness – merge/purge routines, NCOA updates, and formatting fixes. But…... Read more.
The Art and Science of Smart Planogramming
The retail landscape is undergoing a significant transformation, with AI-powered tools revolutionizing how stores approach merchandising and customer…... Read more.
Futurescape: What Comes After Apps, Ads, and Algorithms
There’s a phrase that comes up often in this conversation with Jess Leitch, Executive Strategy Director at frog:…... Read more.
In the Race Toward Retail Modernization, Team Communication Still Lags Behind
A look at VoCoVo and the emerging category of retail frontline communication infrastructure As retail investment continues to…... Read more.
The Guts of Great Customer Experiences
A Conversation with FD Giambattista Behind every polished customer experience is a mess. Not in the sense of…... Read more.
What Powers the Retail Media Boom? Look Behind the Screens
Over the past decade, digital signage has undergone a quiet but profound transformation. No longer limited to static…... Read more.
How Composable CDPs Are Transforming Retail Media Networks
Navigating Retail Media’s Growing Pains: What Hightouch’s Moves Signal About the Future The expansion of retail media is…... Read more.
Beyond Headless: The Journey to Joyful Content Management
The evolution of content management systems has been a slow and often painful journey. Many of today’s most…... Read more.
The Digital Product Passport Era Begins: Q&A with Megan Brewster of Impinj
Q&A with Megan Brewster, Impinj Put simply, the Ecodesign for Sustainable Products Regulation (ESPR) is the legal framework…... Read more.
Real-World AI in Retail
Talkdesk Leaders Reveal What Actually Works Beyond the Hype The intersection of artificial intelligence and retail customer experience…... Read more.
Peak Immersion: The Science Behind Engaged Store Associates
Editor’s Note: I had been anticipating this conversation with Aptos‘ Nikki Baird for some time – mostly based…... Read more.
Personalization 2.0: What Happens When AI Meets Retail
The retail industry is undergoing a profound transformation driven by technology, changing consumer expectations, and shifting workforce dynamics.…... Read more.
Loyalty Programs That Actually Work: A SAP CX Perspective
What Today’s Loyalty Programs Get Right—and Where They’re Still Falling Short Loyalty isn’t what it used to be—and…... Read more.
The Future of Customer Service: Balancing AI and Human Touch
An Exclusive Q&A with Vinod Muthukrishnan, VP & COO, Webex Customer Experience Solutions, Cisco As AI reshapes customer…... Read more.
Optimizing Grocery: AI Solutions and Future Trends
The intersection of artificial intelligence and retail is transforming how grocery stores operate, with significant implications for inventory…... Read more.
Beyond Price: The Untapped Value of Eco-Conscious Shoppers
The landscape of consumer loyalty is rapidly evolving, with sustainability and health consciousness emerging as powerful drivers of…... Read more.
How Pega is Changing Real-Time Customer Engagement
Editor’s note: I had just come from a day with Pega and Accenture talking about some of the…... Read more.
The Human Experience: Elevating Customer Connections
Enhancing customer experience is no longer a choice; it’s a necessity for companies aiming to thrive amidst tough…... Read more.
