Analyst POV: What Coborn’s AI Pricing Move Tells Us About the Next Phase of Grocery
Coborn’s, Inc.’ decision to roll out the Revionics AI Pricing Platform across nearly 80 supermarkets is, on the…... Read more.
Agentic AI and the New Demands of Leadership
The AI revolution is not arriving incrementally. It’s unfolding at a pace that outstrips the organizational reflexes of…... Read more.
Quick-Take: Why Lone View’s Bet on Jumpmind Matters
The strategic investment by Lone View Capital into Jumpmind is more than a routine private equity deal –…... Read more.
The Paradox of CX: Why Cost-Cutting Technology Initiatives Often Backfire
CX as a Battleground, Not a Back Office Function For more than a decade, leaders have repeated a…... Read more.
Stronger, Faster, Measurable: Why Verint’s AI Bet in CX Matters
At the opening of this year’s Verint Engage 2025, the company doubled down on a message that’s becoming increasingly…... Read more.
Why Post-Purchase “Transaction Moments” Are Becoming Retail’s Next Frontier
A conversation with ROKT’s Ashley Firmstone In e-commerce, innovation often focuses on the flashy front end: discovery, targeting,…... Read more.
Retail Media’s Shifting Center of Gravity
The retail media ecosystem is evolving with unusual speed, and the pace of change is beginning to outstrip…... Read more.
Retention Is the New Growth Engine
A conversation with Recurly’s Lina Tonk. For two decades, the subscription economy has lived by a single mantra: acquire,…... Read more.
AI in Retail Has Finally Crossed the ROI Threshold
A conversation with Matt Bertucci of Lenovo. For years, artificial intelligence in retail was a headline feature without…... Read more.
CX Compassion Fatigue Is a Systems Issue
Let’s start with the numbers because that’s often where decision-makers start. When you design psychological safety into your…... Read more.
Customer Retention in Uncertain Times
A conversation with Calvin Cheng, Partner at West Monroe Customer acquisition and retention have never been simple tasks…... Read more.
Analyst POV: Volaris Just Rewrote the Economics of Customer Service
There’s a reason this one deserves attention. Not because it’s about bots. Not because it’s about AI. And…... Read more.
AI’s Double Impact: From Data to Customer Insight
Lindsay Bayuk, CMO at Fullstory – on the Customerland podcast In the rush to make sense of customer behavior,…... Read more.
The Real AI Revolution Isn’t Efficiency – It’s Understanding
A conversation with Resonate CEO, Bryan Gernert The pace of AI-driven change in business isn’t just fast –…... Read more.
Why Emotional Intelligence Still Wins in the Age of AI
A Conversation with Mike Lytle, CEO of TP USA In a world racing toward full-on AI everything, the most…... Read more.
Data Breaches and Broken Trust
Data breaches have become an unavoidable reality in today’s digital landscape. With over 2,200 cyber attacks occurring every…... Read more.
What Consumer Spending Patterns Are Really Telling Us
At first glance, consumer spending data might seem like just another economic metric. A number to quote in…... Read more.
Redefining Customer Experience in the Nonprofit Sector
When we think about customer experience innovation, nonprofit organizations rarely lead the conversation. Yet Unbound, an international development…... Read more.
How Website Analytics Grew Up – and Started Solving Real Problems
Lessons from our conversation with Dave Anderson, VP of Product Marketing at Contentsquare Every company claims to care…... Read more.
What Really Builds Customer Loyalty? A Conversation with Hope Neiman of Tillster
Editor’s Note: Sometimes these conversations become so interesting so quickly that we end up deep into the topics…... Read more.
