AI in Hiring 2025: Key Insights & Trends
AI in hiring has officially moved from experimentation to necessary integration. But what does that actually mean for…... Read more.
Human Experience Excellence: A Transformation Story
The Power of Integrated Experience Management Organizations create magnificent individual experiences while simultaneously sabotaging their overall impact. The…... Read more.
This Earth Day, Fast Fashion Faces a Reckoning
Forever 21 was once the crown jewel of fast fashion—celebrated for its trend-chasing, affordability, and the thrill of…... Read more.
How Webex AI is Transforming Customer and Employee Experiences
AI is no longer a futuristic concept – it’s a game changer for businesses today. As businesses increasingly…... Read more.
Adapting and Innovating with Technology and Customer-Focused Marketing
Social media may dominate the marketing space for new businesses, but there’s a growing trend toward diversifying strategies.…... Read more.
The Technological Renaissance of Coalition Loyalty Programs
Coalition loyalty programs are experiencing a significant revival, albeit with contemporary modifications that address the shortcomings of their…... Read more.
10 ways AI is Revolutionizing Customer Service in 2025
Artificial intelligence (AI) is no longer just a buzzword—it’s a game-changer in customer service. Businesses are leveraging AI…... Read more.
Black History Month: A Moment for Brands to Reevaluate Their Commitment to Diversity
The elimination of DEI programs has many diverse and multicultural Americans concerned about the impact on which brands…... Read more.
How Brands are Maximizing Super Bowl Ad ROI
Think: Real-Time Data and AI As Super Bowl LIX approaches, retailers face a critical challenge: converting a $8…... Read more.
Four Predictions for Customer Experience in 2025
As customer experience leaders make plans for 2025, it’s important to anticipate what’s around the corner and assess…... Read more.
What Travel Brands Must Do to Win Over Gen Z
The travel industry is at a crossroads. By 2030, Gen Z’s purchasing power is expected to reach $12…... Read more.
Ensuring System Resilience in the Rapidly Evolving World of Digital Payments
In recent years, digital payment methods have rapidly overtaken traditional cash transactions in major global economies, reflecting shifts…... Read more.
The Hidden Gold in Sustainable Rewards Programs
The season of abundance typically delivers a surge for retailers, but new research shows they may be overlooking…... Read more.
Brand Authenticity: Countering Greenwashing
According to Kantar, 67 percent of consumers worry that brands engage in social issues only for commercial reasons. And in…... Read more.
The FTC’s Click-to-Cancel Rule: What Retailers Need to Know
The rules for subscription-based businesses are changing, thanks to recent updates from the U.S. Federal Trade Commission (FTC)…... Read more.
From Convenience to Connection: Car Rentals Growing Loyalty
Loyalty programs are everywhere—but loyalty itself is increasingly rare. As consumers face a barrage of choices, traditional programs…... Read more.
Charting SMBs Path to Winning this Holiday Season
The holiday season is a critical time for small businesses (SMBs). For many, it’s a major revenue driver,…... Read more.
Getting to Genuine Personalization with Gen AI
For years, achieving true personalization in marketing has been an elusive goal. While marketers have strived to deliver…... Read more.
Seeking Long-Term Loyalty: Evolving Loyalty Technology for Financial Institutions
Endearing customer loyalty is critical for businesses of every stripe, but for financial institutions, long-term customer loyalty is…... Read more.
Your Data Illiteracy is Killing Your Decision-Making
Big data and business analytics have become a booming industry. Between 2015 and 2022, the global big data…... Read more.
