The Emotional Anatomy of Customer Experience
If emotions are that important to the customer experience, then certainly you must be measuring them, right? Ready…... Read more.
Creating Resonance: How Values Shape Consumer Engagement
Unlock the power of values in marketing. Join us on this enlightening journey with our guest, David Allison,…... Read more.
Unraveling the Impact of AI on Customer Expectations
Super enlightening discourse with Laura Wronski, the director of Research at SurveyMonkey – we dissect the State of…... Read more.
Exploring the 2023 State of Customer Experience Report
What if you could understand the key to customer loyalty, employee retention, and an impressive customer experience? We…... Read more.
Unpacking Transparency & Trust in Today’s AI Models
What happens when you lead with trust? Unravel the mysteries of AI as we enter the world of…... Read more.
Humanizing Customer Interactions – A Discussion with John Sills
Have you ever pondered how a seemingly insignificant experience can completely transform your perspective? That’s the journey we…... Read more.
Creating Sustainable Loyalty in the Age of Climate Consciousness
Can sustainable customer loyalty truly exist in the airline industry? Join us for a captivating conversation with a…... Read more.
What’s behind Verint’s Super-powerful DaVinci AI?
Good answer: DaVinci AI is one of the largest purpose-build Large Language Models (LLMs) designed to address millions of…... Read more.
Customerland Ep 15 – Leveraging Data-Infused Customer Success
Nikola Mijic, CEO of Matik on how a strong listening process lies at the heart of every customer success effort.... Read more.
Customerland Ep 14 – Unlocking Exceptional Customer Experience
What happens when you prioritize company culture and employee experience above all else? Join us as we dive…... Read more.
Customerland EP 13 – Things You Learn Along the Way – with Chris Brogan
At one point in time Chris Brogan had a pretty big corner on the internet. He was one…... Read more.
How to Get the Right Data to the Right People On-time
Vast amounts of customer data have provided marketers with an opportunity to understand consumers like never before. But…... Read more.
Customerland Ep 12: How to Grow Your Business Like a Weed
What is it about some business that seem to transcend the “normal” trajectory of growth and end up…... Read more.
Customerland Ep 11: Accelerating into Retail Media Networks
Amperity is, at its core, a CDP. But as I suspected, and as Matt Hallett, their head of…... Read more.
Is the UX/UI Sky Really Falling?
Generative AI is all the buzz, the rage and for a lot of professions, it’s also the source…... Read more.
Customerland Ep 10 – Enterprise Opportunities in Generative AI
Peter van der Putten is Director of Pega’s AI lab – which essentially means that he’s in charge of all…... Read more.
Customerland Ep 9: What Does Optimized CX Really Look Like?
Nicole Kyle is Managing Director and co-founder of CMP Research, the Customer Management Practice’s dedicated independent insights and research…... Read more.
What Keeps CMOs and Brand Managers Up at Night?
Annual Marketing On My Mind Survey IDs This Year’s Market Terrors – A “Perfect Storm” of R-O-I, Inflation, and Profit…... Read more.
Customerland Ep. 8 – Loyalty from the Ground Up
Tim Mason is quick to say that he didn’t “invent” the Tesco Club card but if you look…... Read more.
Customerland EP 6 – Achieving Peak Personalization
Somewhere in-between none and way-too-much lies the perfect balance – threshold, if you will, of how much personalization…... Read more.
