Author: Editor

Consumer Behavior, Consumer Insight, Customer Data, Customer Experience, CX, FEATURED, HEADLINES, Loyalty, Podcasts

Transforming Traditional Rewards into Community-Driven Loyalty

by Editor 0

In this episode of our podcast, we sit down with Andy Hermo, the newly appointed Chief Operating Officer…... Read more.

Customer Data, Customer Innovation, CX, Disruption, FEATURED, Grocery, HEADLINES, Interviews, Podcasts, Retail Media Networks

Shopping Reinvented: The Data-Driven Smart Cart Revolution is Here

by Editor 0

I recently had a conversation with Yaniv Zuckerman from Cust2Mate about the transformative impact of technology on retail…... Read more.

Customer Innovation, FEATURED, HEADLINES, Innovators, Interviews, Loyalty, Podcasts, Retail, Rewards

Personalizing Loyalty: The TRIFFT Way to Forge Community & Retention

by Editor 0

Ever wondered what it takes to cultivate a loyal customer base that feels more like a community? Jakub…... Read more.

AI, customer engagement, customer strategy, FEATURED, HEADLINES

QuickTake – the Week in Customer Engagement 4/1/24 edition.

by Editor 0

In the fast-evolving landscape of customer engagement, the last two weeks have been particularly rich in developments and…... Read more.

Customer Experience, CX, EX, FEATURED, HEADLINES, QT

QuickTake – The Week in CX

by Editor 0

Here’s a roundup of the latest major news items from around the world of CX. This past week…... Read more.

AI, Customer Data, Data Privacy, Data Strategy, Ethical Data, FEATURED, HEADLINES, Innovators, Podcasts

Crafting a Data Defense in the Age of AI

by Editor 0

In our latest episode, we delve into the important aspects of AI security, focusing on how orchestration platforms…... Read more.

AI, FEATURED, HEADLINES, Interviews, Podcasts, Retail, Retail Operations

Transforming Retail Strategies Through Generative AI

by Editor 0

Join us for an insightful conversation with Matt Hopkins from Board International as we discuss the evolving landscape of retail…... Read more.

AI, Digital Strategy, FEATURED, HEADLINES, Innovators, Interviews, Podcasts, RevOps

How AI is Transforming RevOps

by Editor 0

Wondering how to hit the bull’s eye in RevOps? Tune in to our lively talk with Eilon Reshef,…... Read more.

AI, Customer Data, CX, Data Privacy, Ethical Data, FEATURED, HEADLINES, Innovation, Innovators, Interviews, Podcasts

Navigating Ethics and AI in Business

by Editor 0

Peter van der Putten, Director of PEGA’s AI Lab sheds light on how companies can balance the interests…... Read more.

AI, Consumer Insight, Consumer Sentiment, customer engagement, Customer Expectations, Customer Experience, Customer Service, customer strategy, customer success, CX, FEATURED, HEADLINES, Innovators, Interviews, Podcasts

Decoding the AI Impact on Customer Advocacy: Insights from GoDaddy

by Editor 0

Ever wondered how AI could revolutionize customer experience? Get ready to be enlightened by our guest, Mel Si,…... Read more.

AI, change management, Customer Experience, customer strategy, CX, Experience Architecture, FEATURED, HEADLINES, Innovation, Innovators, Interviews, MarTech, Podcasts

Experience Architecture: The Secret Sauce of Effective Customer Engagement

by Editor 0

Ever wondered how a company can craft a customer experience that feels not just personalized, but completely holistic…... Read more.

Brands, Consumer Insight, CX, Digital Strategy, FEATURED, Grocery, HEADLINES, Innovation, Innovators, Interviews, Podcasts

Pushing Boundaries in Grocery Retail Innovation

by Editor 0

Our guest for today’s episode is Andrew Cron, who wears many hats as the Senior Vice President, Chief…... Read more.

AI, Customer Experience, customer strategy, CX, FEATURED, HEADLINES, Innovators, Interviews, Podcasts

At the Intersection of AI and CX

by Editor 0

Nitin Badjatia is the Senior Vice President of SAP CX Solution Management. In this conversation, Nitin walks us…... Read more.

Consumer Behavior, Consumer Sentiment, FEATURED, Grocery, HEADLINES, Innovators, Interviews, Podcasts

A Deep Dive into Gen Z’s Choices

by Editor 0

Imagine cracking open the secret behind Gen Z’s snacking habits. That’s exactly what we’re doing today with Mary…... Read more.

AI, Brands, Consumer Sentiment, customer strategy, FEATURED, HEADLINES, Innovators, Interviews, Loyalty, Podcasts, Retail

Exploring the Next Frontier of Retail

by Editor 0

Welcome to the world of loyalty marketing, where data drives decisions and personalization is key. In this episode,…... Read more.

Entrepreneurship, FEATURED, HEADLINES, Innovation, Innovators, Leadership, Podcasts

The Power of Passion in Effective Business Strategy

by Editor 0

Passion is a funny thing. It drives us to do the most incredible, and sometimes, the most challenging…... Read more.

AI, CDP, Customer Data, Customer Technology, Data Privacy, Data Strategy, FEATURED, HEADLINES, Innovators, Interviews, Marketing, MarTech, Podcasts

Navigating Customer Engagement in the Age of CDPs and Generative AI

by Editor 0

“I think what we found is that the value of solving that sort of core data, foundational CDPs…... Read more.

customer engagement, customer strategy, FEATURED, HEADLINES

Realtime Customer Engagement Pays Dividends

by Editor 2

We’re able to show merchants – in realtime – how providing customers with an experience that is specific…... Read more.

Advertising, AI, Brands, FEATURED, HEADLINES, Innovators, Interviews, Marketing, Podcasts

Discovering the Magic of Cannes Lions: A Study in Creativity

by Editor 0

Ingrid and Mike sit down (virtually) with Gaelle Comte of the Cannes Lion Festival to discover how the…... Read more.

Corporate Strategy, customer engagement, customer strategy, FEATURED, HEADLINES, Loyalty, Rewards

Capillary Technologies: Pushing Boundaries in Loyalty & Customer Engagement

by Editor 0

Founded in 2012, Capillary Technologies has been at the forefront of revolutionizing the loyalty and customer experience landscape. Established in…... Read more.