Latest Posts
The Good News and the Bad News about AI
Which do you want first? Research tells us that depends. On whether you’re the giver or receiver of…
TheCustomer News – Episode 1
Each episode features a run-down of current headlines along with commentary from the experts and then one or two longer-form “deep dives” that unpack more complex issues.
August 11, 2020
TheCustomer News – Episode 6
In <mark class="bsearch_highlight">TheCustomer</mark> <mark class="bsearch_highlight">News</mark> Episode 6, Rafer Weigel and his guests (Chris McGreal, Co-Founder at Cordial and Carl Doty,…
TheCustomer News – Episode 2
Rafer Weigel and team have produced another episode of <mark class="bsearch_highlight">TheCustomer</mark> <mark class="bsearch_highlight">News</mark> where we dig into the latest headlines…
February 1, 2021
TheCustomer News – Episode 3
In episode 3 of <mark class="bsearch_highlight">TheCustomer</mark> <mark class="bsearch_highlight">News</mark>, Rafer and guests add some customer context to the latest headlines affecting…
February 8, 2021
TheCustomer News – Episode 4
In episode 4 of <mark class="bsearch_highlight">TheCustomer</mark> <mark class="bsearch_highlight">News</mark>, Rafer and guests cover the broad headlines in customer strategy: Restaurant Loyalty…
February 15, 2021
TheCustomer News – Episode 10
In episode 10 of <mark class="bsearch_highlight">TheCustomer</mark> <mark class="bsearch_highlight">News</mark>, Rafer and guests tackle the latest headlines: Net Promoter Score Fading…
March 29, 2021
TheCustomer News – Episode 12
In this installment of <mark class="bsearch_highlight">TheCustomer</mark> <mark class="bsearch_highlight">News</mark>, Rafer and his guests tackle the latest customer engagement headlines. CX…
April 12, 2021
TheCustomer News – Episode 14
In this episode of <mark class="bsearch_highlight">TheCustomer</mark> <mark class="bsearch_highlight">News</mark>, Rafer and guests cover the headlines affecting the customer engagement spaces and…
April 26, 2021
TheCustomer News – Episode 5
In Episode 5 of <mark class="bsearch_highlight">TheCustomer</mark> <mark class="bsearch_highlight">News</mark>, Rafer & company go beyond the <mark class="bsearch_highlight">news</mark> cycle to talk through what…
February 22, 2021