AI and the New Retail Standard: What Shoppers Now Expect and How Retailers Must Respond
Based on a Q&A with Ed Durbin, VP & GM of Global Industry Strategy for Retail and Consumer Goods at Talkdesk, and Michael Klein, Head of Retail Product Marketing at Talkdesk. AI Has…
Coalition loyalty programs are experiencing a significant revival, albeit with contemporary modifications that address the shortcomings of their predecessors. With the global loyalty market…
The luxury industry is undergoing a seismic shift. Once defined by exclusivity, heritage, and generational ownership, luxury is now shaped by a new generation of consumers who prioritize…
The landscape of consumer loyalty is rapidly evolving, with sustainability and health consciousness emerging as powerful drivers of purchasing decisions. Recent research from Eagle Eye’s…
Guidance from KPMG’s Duleep Rodrigo Economic policy decisions, particularly those related to tariffs, are among the most disruptive forces shaping the retail and consumer goods sectors today.…
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