Connection and Relevance in the Year Ahead
Each Tuesday on LinkedIn, I post a new entry in my “This, not That” marketing series. They’re bite-size takes on bedrock marketing truths that even the best marketers sometimes…
January 26, 2026
AI Didn’t Change the CMO Role. It Took Away the Hiding Places.
I keep hearing CMOs talk about AI as if it’s a tooling problem. What platform to adopt. Which model to use. How fast their teams can ship with it. That’s not what’s breaking. What’s breaking…
January 21, 2026
Fan Data Is No Longer the Bottleneck. Trust Is.
Insights from a Customerland Q&A with Derek Slager, CTO & Co-founder, Amperity. For more than a decade, professional sports organizations have told themselves the same…
January 19, 2026
Trust, Agents, and the Future of Work
Agentic systems don’t just automate work – they redefine where trust lives. The AI conversation is loud right now – but it’s also oddly evasive. We talk about speed, automation,…
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CX at Its Core: What Technology Can’t Fix
Takeaways from our conversation with Lee Kemp Customer experience has never been louder.New tools, dashboards, frameworks, and acronyms arrive every week, each promising to fix what the last…

