Maximizing Outcomes with Integrated Customer Success and Experience Metrics
“From my experience working with technology companies—especially in B2B settings—the benefits of combining Customer Success and Customer Experience metrics are immense.” What if…
Editor’s Note: I had been anticipating this conversation with Aptos‘ Nikki Baird for some time – mostly based on a fly-by meeting we had at this year’s NRF event. This…
“Politics makes strange bedfellows.” That’s an 1870 quote from American journalist, Charles Dudley Warner. At the time he was talking about political coalitions, but it applies to brands as…
AI in hiring has officially moved from experimentation to necessary integration. But what does that actually mean for HR teams and job seekers? To better understand how global HR leaders and…
The Power of Integrated Experience Management Organizations create magnificent individual experiences while simultaneously sabotaging their overall impact. The modern business landscape is…
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