What Travel Brands Must Do to Win Over Gen Z
The travel industry is at a crossroads. By 2030, Gen Z’s purchasing power is expected to reach $12 trillion, making their loyalty essential for long-term growth and success. Yet, traditional…
January 13, 2025
Ensuring System Resilience in the Rapidly Evolving World of Digital Payments
In recent years, digital payment methods have rapidly overtaken traditional cash transactions in major global economies, reflecting shifts in both technology and consumer behaviour. Credit and…
January 10, 2025
AI-Driven Solutions for Modern Customer Challenges
What if you could revolutionize customer interaction with cutting-edge technology and enhance loyalty like never before? Join us as we uncover the secrets with Jay Patel, SVP GM of Webex…
Customer Communication Strategies for 2025
Sarah Jordan is CMO at Constant Contact and as such, has a unique perspective on the trends and opportunities in customer communication and engagement. Her insights reveal a pressing need for…
January 6, 2025
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The Larger the LLM, the Less Reliable it Becomes
Newer, larger LLMs are more likely to produce inaccurate answers while projecting confidence, even when faced with relatively straightforward problems. Recent research suggests that, despite their advancements, large language models (LLMs) such as ChatGPT have become less reliable over time, particularly in providing correct responses to simple tasks. This study, published…
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Empowering Retail Performance with Human-Centric Technology
Recently I had the pleasure of sitting down with Scott Devlin, Chief Information Officer at The Vitamin Shoppe and Joe Corbin, CEO of Jumpmind to discuss their collaboration and how they are…
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