After Omnichannel – Why Brands Must Redesign for Agentic Customers
In my recent Customerland conversation with Ben Wiener, Managing Partner at Cognizant Moment, one theme kept resurfacing: the ground beneath marketing is shifting – not incrementally,…
The Marketing Alternative to Customer Research
We hear a lot of reasons for not doing the kind of customer research you should be doing to improve your products and services, your processes, and your marketing. They all boil down to three…
October 30, 2025
CX at Its Core: What Technology Can’t Fix
Takeaways from our conversation with Lee Kemp Customer experience has never been louder.New tools, dashboards, frameworks, and acronyms arrive every week, each promising to fix what the last…
What If We Could Design for Emotion?
Why the next great marketing advantage may lie in the one variable we’ve never truly measured. For all our sophistication – the dashboards, data, and decision engines – most of…
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Keep Up to Date with the Most Important News
Cust2Mate’s Smart Cart Strategy Moves From Pilots to Scale
Cust2Mate’s recent $25M order from Latin America marks more than just a sales milestone – it signals a turning point in how smart carts are moving from pilot curiosity to scaled retail…

